- Industry · Emergency Home Services
Emergency home service automation for the calls that can't wait.
Emergency Home Service Automation by Nexus AI Horizon builds AI voice agents and SMS dispatch for plumbers, HVAC technicians, electricians, and restoration crews. Every emergency call is answered, triaged by symptom, and routed to your on-call tech within minutes. A burst pipe at 2 a.m. becomes a booked job instead of a voicemail.
The problem
Stop losing your most profitable shift to voicemail.
Stop losing your most profitable shift to voicemail.
Emergency home service automation is software that answers urgent service calls, works out how serious the problem is, and dispatches the right technician without anyone in the office. For plumbing, HVAC, electrical, and restoration companies, it matters most after hours, when emergency jobs carry the best margins and nobody is at the front desk.
A homeowner with water on the floor rarely leaves a message. They call the next company on the list, and whoever answers first usually wins the job and often the customer for years. Voicemail loses that call. A generic after-hours answering service takes a name and number, but it can’t judge urgency, doesn’t know your service area or pricing, and sounds nothing like your brand. Meanwhile your techs end up triaging calls from the truck.
- 3 in 5 after-hours calls go to voicemail. Most never call back.
- Generic answering services sound nothing like your brand.
- Your techs are exhausted from triaging from the truck.
- P1 emergencies are getting buried in non-urgent voicemails.
- How Nexus solves it
A voice agent that knows the difference between a leaky faucet and a flooded basement.
Nexus builds an AI voice agent for emergency home services, trained on your service catalog, pricing, service area, and after-hours rules. It triages by symptom, texts your on-call technician the moment a P1 emergency is identified, and books non-urgent jobs into the first available appointment the next morning. Callers get a calm, fast answer in your brand’s voice. Your team gets a job with the full context already attached.
- Triage by symptom: water on the floor, no heat in winter, sparks at the panel
- Dispatches on-call tech via SMS with full context
- Sends customer ETA and tech name within 60 seconds
- Non-urgent jobs booked into your scheduling tool overnight
What's in the emergency dispatch playbook.
Out of the box. No custom build. No 6-month integration.
01
24/7 AI voice agent
Trained on your services, pricing, service area, and after-hours rules. It speaks in your brand's voice and picks up on the first ring.
02
Symptom-based triage
Knows what's a P1 and what isn't, and routes accordingly. Never buries an emergency under a quote request.
03
On-call SMS dispatch
Reaches the right on-call tech with the customer's address, problem, and access notes, so there's no re-explaining at 3 a.m.
04
Customer ETA texts
Confirms the job, technician name, and arrival window. Customers stop calling back to ask “are they coming?”
05
Insurance and restoration intake
Captures policy information, damage description, and photos through SMS upload, then hands your office a clean file for the claim.
06
CRM sync with ServiceTitan, Housecall Pro, and Jobber
Every call lands as a job, lead, or appointment, with the full transcript attached.
What results to expect.
Numbers from active deployments across plumbing, HVAC, and restoration.
Plain pricing. No setup fees on annual plans.
Every plan includes emergency home service automation: a 24/7 voice agent, SMS workflows, CRM synchronization, and regular performance reporting. You pay one flat monthly price, with no extra charges based on call length or usage minutes.
- Starter · 1 location
Capture
$1,200 / mo
- 24/7 voice agent, your brand
- SMS triage + customer ETA
- 1 CRM integration
- Up to 600 calls / mo
- Tuesday performance email
- Most popular · multi-truck
Dispatch
$2,400 / mo
- Everything in Capture
- On-call rotation + SMS dispatch
- Insurance / restoration intake
- Up to 2,000 calls / mo
- Weekly tuning + monthly review
- Multi-location
Operate
Custom
- Everything in Dispatch
- Multi-brand, multi-region routing
- Custom integrations
- Dedicated success engineer
- Quarterly business review on-site
Want to see if we're the right fit?
FAQ
Emergency home service automation: your questions, answered.
Emergency home service automation: your questions, answered.
What is emergency home service automation?
Emergency home service automation is software that answers urgent calls for plumbing, HVAC, electrical, and restoration companies, decides how serious the problem is, and dispatches an on-call technician automatically. It combines an AI voice agent, SMS dispatch, and CRM sync so emergencies get a response in minutes, even when nobody is in the office.
How does an AI voice agent know whether a call is a real emergency?
It triages by symptom. The agent is trained on your service catalog and after-hours rules, then asks the questions a good dispatcher would ask: what is happening, where, and how bad. Water on the floor, no heat in winter, or sparks at a panel are flagged as P1 and dispatched immediately. Routine issues are booked for the next available slot.
What counts as a P1 emergency for a plumber, HVAC company, or electrician?
A P1 is an active threat to safety or property that can’t safely wait until morning. Typical examples are a burst pipe or flooding, a sewage backup, no heat during freezing weather, a total cooling failure in extreme heat, and sparks, burning smells, or a tripped panel that won’t reset. You define the list, and the agent follows it.
Can an AI voice agent replace my after-hours answering service?
Yes. Unlike a message-taking answering service, the Nexus voice agent knows your services, pricing, and service area, judges urgency, texts your on-call tech, and books non-urgent jobs. Many customers switch fully. Others keep a human service for overflow while the agent handles first contact.
How fast does an on-call technician get dispatched?
Across active deployments, the average time from the dispatch SMS to an assigned tech is 9 minutes. The customer receives the technician’s name and ETA by text within 60 seconds of the job being confirmed. Results depend on your on-call coverage and how quickly your techs respond.
